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Online Delivery and Collections

  1. Priory Farm reserves the right to refuse or cancel any order
  2. On delivery someone over the age of 18 must be at the address to accept delivery. Not being present at time of delivery may result in cancellation of the order and a failed delivery charge of £25 will apply.
  3. Payment for the order must be made before delivery / collection, if payment is not received we may be unable to deliver your order.
  4. Priory Farm reserves the right to alter delivery dates if necessary.
  5. A £5 charge applies to all deliveries, this is payable at the time of invoice.
  6. A £2.50 charge applies to all deliveries, this is payable at the time of invoice.
  7. The delivery address must be within a 5-mile radius of Priory Farm, RH1 4EJ. Orders outside of this radius will not be possible and will be cancelled.
  8. Collections must be made between 9am & 5pm Monday – Friday and between 9am – 3pm on Saturday.
  9. We reserve the right to substitute items unless specifically instructed otherwise. We will do our best to keep the item as similar as possible. 
  10. As many of our items are handmade, weights may vary from item to item. We will do our best to meet your requirements but the exact weight may differ slightly.
  11. Deliveries are only available to current Priory Farm Reward Card holders, cards starting with the number 633 are lapsed cards and we cannot offer delivery to these cardholders. We are currently not taking on new Reward Card members.
  12. Priory Farm reserves the right to suspend or close the delivery & collection system at any time, a refund will be given if we have to cancel an order.
  13. Customers can cancel their order up to 48 hours before the delivery / collection day, after this time a cancellation charge will apply at the discretion of Priory Farm.
  14. Customers can amend their orders up to 48 hours before the delivery / collection day, after this time amendments cannot be added to orders.
  15. Failure to collect an order on the set day may result in forfeiting the order without refund, please contact Priory Farm at the first opportunity.
  16. A carrier bag charge will be added to each order, this charge is £0.50 at a fixed rate.
  17. We can take no responsibility for the storage of foods once they have arrived at your address, damage or destruction of goods beyond point of delivery is beyond our control and we accept no liability.
  18. Please note that completion of an order at the online checkout does not constitute our acceptance of your order. Our acceptance will be once the order is processed and invoice sent.
  19. We cannot guarantee complete order fulfilment, you will receive an itemised receipt on delivery with a full cost breakdown. 
  20. If the delivery service became unlawful due to changing legislation, we will not fulfil the order
  21. The privacy policy available on our website applies to this service.
  22. All information on this website is owned by Priory Farm Estate Limited and may not be copied, distributed, republished, downloaded or printed without prior written consent. At no time may information on this site be used for commercial purposes.
  23. We cannot offer refunds on the delivery or click and collect service, however your statutory rights are not affected.
  24. We reserve the right to alter the terms & conditions from time to time.